Melissa Casburn

Melissa Casburn

UX is my thing.

Researcher, strategist, architect, designer, writer. Enterprise software is my happy place. Director of UX for Puppet, a Portland-based IT automation software company. Available as a speaker for conferences and academic programs.

WRITING + speaking

Writing

Design Considerations for Open-Core Software
On the Puppet blog, March 2020

 

Speaking

UX Principles for Open-Core Software
Oregon State University School of Electrical Engineering & Computer Science, 2019

Project Nebula Beta: Demo
Puppetize Live opening keynote, 2019

UX Principles for Open-Core Software
Open Core Summit, 2019

Molding the Customer Experience
The Gilbane Conference San Francisco, 2010

All Together Now: Aligning the UX Behind Your UI
Webvisions, 2009

JOBS

Today

Director of UX @ Puppet

Helping drive a company culture that develops talented designers, solves complex design problems, and delivers simple product solutions

2014 - 2020

UX Designer @ Puppet

Helped shepherd UX standards and solutions for a variety of enterprise software tools. Promoted from Senior to Principal to Senior Principal within 4 years.

2012 - 2014

Freelance UX Designer

Provided UX strategy, research, and design services to a number of clients including adidas, Hawaiian Airlines, Multnomah County Library, T-Mobile, and TMZ

2013

Senior Designer @ Roundhouse

Provided UX research and design services to agency clients including adidas, Intel, Red Bull, and Teton Gravity Research.

2008 - 2012

Director of UX @ ISITE Design

Managed UX team; participated in sales activity; provided UX strategy, research, and design services to agency clients

2007 - 2008

UX Designer @ ISITE Design

Provided UX strategy, research and design services to agency clients including Ecotrust, MTV, NWEA, Savannah College of Art & Design, and Zipcar

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